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  • Trust & Security

Security, privacy and reliability
built for Australian businesses

Practical, transparent controls that reflect how we operate today. Australian-hosted, encrypted, and backed by a real person.
View our policies
See pricing

Hosting

Sydney

AWS EC2, keeping your data onshore

Encryption

Encrypted

At rest, and HTTPS/TLS in transit

Your data

Yours

Deleted on request, never sold for marketing

Complaints

1 business day

Every complaint acknowledged within

Who we are

An Australian-registered operator

EnvokeAI is operated by Search Rank Results Pty Ltd (ABN 46 151 290 514), an Australian-registered company. Our approach to data, privacy and AI governance is straightforward, transparent and built around the needs of Australian operators.

Operator details

Operator

Search Rank Results Pty Ltd

Trading as

EnvokeAI

ABN

46 151 290 514

Registered

Australia

Billing contact

contact@envokeai.com.au

Infrastructure & data protection

Hosted onshore, encrypted end to end

Hosting

AWS EC2, Sydney hosted

The EnvokeAI platform is hosted on AWS EC2 infrastructure in Sydney, Australia, ensuring low latency for Australian users and keeping your data onshore.

Encryption

Encryption at rest & in transit

All data stored on the platform is encrypted at rest on the EC2 server. Every connection between your browser and our platform uses HTTPS/TLS encryption in transit.

Billing & domain

Platform hosting

Our application is currently hosted at app.envokeai.com.au, the domain used during our initial platform build. All billing, payments and business operations are conducted exclusively through Search Rank Results Pty Ltd (ABN 46 151 290 514). For billing or payment enquiries, contact contact@envokeai.com.au.

Data control & transparency

You own your data

Customer data control

Delete your workspace data on request

You own your data. Workspace data can be deleted on request at any time by contacting contact@envokeai.com.au. We do not sell or share your data with third parties for marketing purposes.

Request data deletion

Model transparency

Every answer traces back to your sources

Every answer generated by your AI agent can be traced back to the source documents you provided during training. Optional redaction tooling allows sensitive material to be removed before training begins.

Third party service providers

The technology behind our voice and chat services

To deliver our AI voice and chat services we work with the following technology providers, all engaged under data processing agreements.

01

OpenAI

AI language model processing

02

ElevenLabs

Voice synthesis

03

Deepgram

Speech recognition

04

Twilio

Telephony infrastructure

05

AWS

Cloud hosting and infrastructure

Support & escalation

A real person, not a ticket queue

Success

Dedicated Success Manager

Every EnvokeAI customer has access to a real person for onboarding, optimisation, training and reporting. We don’t hide behind ticket queues.

Support

In-App Support

Use the built-in support ticket system for urgent updates, questions and change requests. Monitored during Australian business hours.

Complaints

Complaints & Escalation

We take complaints seriously. All complaints are acknowledged within 1 business day.

Read the complaints policy

Roadmap

Transparent Roadmap

Customers receive product briefings and early access to new features. We build with our customers, not just for them.

Compliance & policies

Full compliance documentation

Our policies are published openly at envokeai.com.au so you can review them before you sign up.

Policy

Privacy Policy

Read the complaints policy

Policy

Refund Policy

Read the Refund Policy

Policy

Terms of Service

Read the Terms of Service

Policy

Terms & Conditions

Read the Terms & Conditions

Policy

Complaints Policy

Read the Complaints Policy

Policy

Service Delivery Policy

Read the Service Delivery Policy

Questions about security or privacy?

Email contact@envokeai.com.au or book a time with the team. We’re available Monday to Friday, 9:00am – 5:00pm AEST.

Email Us
Book a demo