Security, privacy, and reliability — built for Australian businessesPractical, transparent controls that reflect how we operate today.
EnvokeAI is operated by Search Rank Results Pty Ltd (ABN: 46 151 290 514), an Australian
registered company. We run on AWS EC2 in Sydney with encryption at rest and HTTPS/TLS in
transit. Our approach to data, privacy, and AI governance is straightforward, transparent, and
built around the needs of Australian operators.
The EnvokeAI platform is hosted on AWS EC2 infrastructure in Sydney, Australia, ensuring low
latency for Australian users and keeping your data onshore.
All data stored on the platform is encrypted at rest on the EC2 server. Every connection
between your browser and our platform uses HTTPS/TLS encryption in transit.
Our application is currently hosted at app.envokeai.co.nz, the domain used during our initial
platform build. All billing, payments, and business operations are conducted exclusively through
Search Rank Results Pty Ltd (ABN: 46 151 290 514). For any billing or payment enquiries
contact contact@envokeai.com.au
You own your data. Workspace data can be deleted on request at any time by contacting
contact@envokeai.com.au. We do not sell or share your data with third parties for marketing
purposes.
Every answer generated by your AI agent can be traced back to the source documents you
provided during training. Optional redaction tooling allows sensitive material to be removed
before training begins.
To deliver our AI voice and chat services we work with the following technology providers, all
engaged under data processing agreements:
OpenAI — AI language model processing
ElevenLabs — Voice synthesis
Deepgram — Speech recognition
Twilio — Telephony infrastructure
AWS — Cloud hosting and infrastructure
Every EnvokeAI customer has access to a real person for onboarding, optimisation, training, and reporting. We don’t hide behind ticket queues.
Use the built-in support ticket system for urgent updates, questions, and change requests.
Monitored during Australian business hours.
We take complaints seriously. Our formal complaints process is outlined at envokeai.com.au/complaints-policy. All complaints are acknowledged within 1 business day.
Customers receive product briefings and early access to new features. We build with our customers, not just for them.
Full compliance documentation is available at envokeai.com.au:
