These Terms govern your use of the EnvokeAI website, platform and services. Effective date: 19 October 2026.
On this page
1. About these Terms and who we are
5. Pricing, payment and billing
8. Subscriptions, free trials and cancellation
11. Third-party services and your own API keys
13. Your data, content and privacy
17. Liability, indemnity and the Australian Consumer Law
18. Suspension and termination
1.1 These Terms of Service govern your use of the EnvokeAI website, platform and services. By creating an account, purchasing a subscription or AI Usage Credits, or using the Services, you agree to these Terms.
1.2 The Services are provided by Search Rank Results Pty Ltd (ABN 46 151 290 514) trading as EnvokeAI, of 308 Wattle Street, Ultimo NSW 2007, Australia (“EnvokeAI”, “we”, “us”).
1.3 These Terms are read together with our Privacy Policy, Refund Policy, Service Delivery Policy and Complaints Policy, published at envokeai.com.au. If there is any inconsistency, these Terms apply.
1.4 Our Services are designed for businesses. If you use the Services on behalf of a business, you confirm you are authorised to accept these Terms for it.
Account: Your registered EnvokeAI account at app.envokeai.com.au
AI Usage Credits (Credits): Prepaid digital units that provide processing capacity for the Services
Customer, you: The business or individual who holds an Account
Platform: The EnvokeAI web application and dashboard
Services: AI Chat Agents, AI Voice Agents, the AI Visibility Tracker and related Platform features
Subscription: A recurring monthly plan shown on our Pricing page
Your Content: Data, documents, scripts, API keys and other material you upload or connect
Business Day: Monday to Friday, excluding public holidays in New South Wales
3.1 EnvokeAI is a self-service, cloud-based software platform. It provides:
3.2 The Services are accessed online through the Platform. No physical goods are supplied.
3.3 Optional setup help, such as installing your chat widget, is available at no extra cost. It never delays access to anything you have paid for.
3.4 We aim to keep the Platform available 24/7. Scheduled maintenance will be notified in advance where possible. We do not guarantee uninterrupted availability.
4.1 You must give accurate and complete information when you register, and keep it up to date.
4.2 You are responsible for keeping your login details confidential and for all activity under your Account.
4.3 Tell us immediately at contact@envokeai.com.au if you suspect unauthorised use of your Account.
4.4 You may add team members to your Account. You are responsible for their use of the Services.
5.1 All prices are in Australian dollars (AUD). All prices include GST.
5.2 Payment is taken in full at checkout by credit or debit card through our payment provider. We do not issue invoices with payment terms.
5.3 Subscriptions are billed monthly in advance on the same date each month until cancelled.
5.4 Credits are paid for in full at the time of purchase.
5.5 We will email you a tax invoice or receipt for every payment.
5.6 If a recurring payment fails, we will notify you and may pause the Services until payment is made.
5.7 We may change our prices by giving you at least 30 days’ notice by email. A price change takes effect from your next billing date after the notice period. You may cancel before then without penalty.
6.1 All EnvokeAI products are digital and delivered electronically through the Platform.
6.2 When your payment succeeds, Credits are added to your Account balance immediately and your Subscription features are activated instantly.
6.3 You can start using the Services as soon as delivery occurs. No shipping, installation or waiting period applies.
6.4 If a technical fault stops your Credits or Subscription from appearing in your Account, contact us at contact@envokeai.com.au. We will fix it or give you a full refund for that purchase.
7.1 Credits provide processing capacity for the Services. Each chat response, voice interaction or tracker scan uses Credits from your balance.
7.2 One Credit costs $49 AUD. Fractional amounts may be purchased; for example, $60 buys 1.22 Credits. You may buy up to 1,000 Credits at a time.
7.3 Credits can only be used on the EnvokeAI Platform. They have no cash value and cannot be withdrawn, transferred, sold or exchanged for money.
7.4 Credits do not expire while you hold an active Subscription. Credits bought as standalone purchases expire 12 months after purchase.
7.5 When your balance reaches zero, the Services stop processing until you top up.
7.6 Each Subscription plan includes Credits, as shown on our Pricing page. You can buy additional Credits at any time.
8.1 Subscriptions run month to month. There is no minimum term and no exit fee.
8.2 You can cancel at any time from your Account dashboard or by emailing contact@envokeai.com.au. Cancellation takes effect at the end of your current paid month, and you keep access until then.
8.3 We do not charge you again after you cancel.
8.4 New customers may be offered a 1-month free trial. We will show the price that applies after the trial before you start it, and remind you by email at least 3 days before the first charge. Cancel before the trial ends and you will not be charged.
8.5 You can upgrade or downgrade your plan at any time. Changes apply from your next billing date unless the Platform states otherwise.
9.1 Because Credits and Subscriptions are delivered instantly, they are non-refundable once delivered, including for change of mind.
9.2 We will refund you in full where:
9.3 Nothing in these Terms excludes, restricts or modifies your rights under the Australian Consumer Law. If our Services have a major failure, or are not as described, you may be entitled to a refund or other remedy, and we will provide it promptly.
9.4 Approved refunds are returned to the original payment method, usually within 5 to 10 Business Days. Full details are in our Refund Policy.
You must not use the Services to:
You are responsible for any notices and consents needed for call recording and data collection from your own customers.
13.1 You own Your Content. You give us a limited licence to host, process and use it only to provide the Services to you.
13.2 We host the Platform on AWS in Sydney, Australia. Data is encrypted at rest and protected by HTTPS/TLS in transit.
13.3 We do not sell Your Content or use it for marketing.
13.4 We handle personal information in line with the Privacy Act 1988 (Cth) and our Privacy Policy.
13.5 You can request deletion of your workspace data at any time by emailing contact@envokeai.com.au. After your Account closes, we delete your data within 30 days unless the law requires us to keep it.
13.6 If we become aware of a data breach affecting your data, we will notify you as soon as reasonably practicable.
14.1 AI-generated responses can be inaccurate or incomplete. You are responsible for reviewing how your agents respond and for decisions you make based on their output.
14.2 AI Visibility Tracker results reflect what third-party AI platforms returned at the time of each scan. We do not control those platforms and cannot guarantee any ranking or visibility outcome.
15.1 We own all rights in the Platform, software, design, documentation and improvements we make. You receive a non-exclusive, non-transferable right to use the Services while your Account is active.
15.2 You keep all rights in Your Content and your trade marks.
15.3 If you send us feedback or suggestions, we may use them without any obligation to you.
Each party will keep the other’s non-public information confidential and use it only for the purposes of these Terms. This does not apply to information that is public, already known, independently developed or required to be disclosed by law. These obligations continue for 5 years after your Account closes.
17.1 Our Services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms limits those rights.
17.2 To the extent the law allows, our total liability to you is limited to the amount you paid us in the 12 months before the claim. Where the law allows us to limit a consumer guarantee remedy, we limit it to supplying the Services again or paying the cost of having them supplied again.
17.3 To the extent the law allows, we are not liable for indirect or consequential loss, including lost profits, revenue, data or business opportunities.
17.4 These limits do not apply to death or personal injury, fraud, or wilful misconduct.
17.5 You agree to indemnify us against claims arising from your breach of these Terms, your unlawful use of the Services, or Your Content infringing someone else’s rights.
18.1 You can close your Account at any time. Clause 8 explains how cancelling a Subscription works.
18.2 We may suspend or close your Account if you seriously breach these Terms, use the Services unlawfully, or fail to pay, or if the law requires it. Where practical, we will give you notice and a chance to fix the issue first.
18.3 When your Account closes, your access ends. You can ask us to export your data before it is deleted under clause 13.5.
18.4 Clauses on intellectual property, confidentiality, liability and governing law continue after your Account closes.
19.1 If you think a charge is wrong, please contact us first at contact@envokeai.com.au. We aim to resolve billing issues within 5 Business Days.
19.2 This does not affect your right to dispute a charge with your bank or card issuer.
19.3 If a chargeback is raised for Credits or a Subscription that were delivered, we may pause the Account while the dispute is investigated.
20.1 Send complaints to support@envokeai.com.au. We acknowledge complaints within 1 Business Day and aim to resolve them within 10 Business Days, as set out in our Complaints Policy.
20.2 If a dispute is not resolved, either party may escalate it to senior management for a further 14 days. After that, either party may seek mediation or go to court.
20.3 You may also contact the ACCC, your state or territory consumer protection agency, or a small claims tribunal.
21.1 These Terms are governed by the laws of New South Wales, Australia. Both parties submit to the courts of New South Wales and the Federal Court of Australia.
21.2 We may update these Terms by giving you at least 30 days’ notice by email. If you do not accept the changes, you may cancel without penalty before they take effect.
21.3 If any part of these Terms is invalid, the rest continues in force.
21.4 You may not assign these Terms without our written consent. We may assign them to a related entity or a buyer of our business.
21.5 Neither party is liable for delays caused by events beyond its reasonable control. This does not excuse payment obligations.
21.6 These Terms and the policies listed in clause 1.3 are the entire agreement between us about the Services.
Company: Search Rank Results Pty Ltd, trading as EnvokeAI
ABN: 46 151 290 514
Address: 308 Wattle Street, Ultimo NSW 2007, Australia
Phone: 1800 407 879
General and billing: contact@envokeai.com.au
Support and complaints: support@envokeai.com.au
Privacy: privacy@envokeai.com.au
Hours: Monday to Friday, 9:00am to 5:00pm AEST
