At Envoke AI we aim to resolve all customer concerns quickly and fairly.
Envoke AI is committed to maintaining the highest standards of customer service and dispute resolution. This policy establishes a transparent, fair, and efficient framework for receiving, investigating, and resolving customer complaints in compliance with industry best practices and regulatory requirements.
Customers may submit complaints through the following official channel:
Email: support@envokeai.com.au
Required Information:
Phase Time frame Deliverable
Approved refunds are processed to the original payment method within 5–10 business days from approval date, in accordance with payment processor protocols.
Should initial resolution attempts prove unsuccessful, complaints are escalated to senior management for comprehensive review and investigation. All escalated matters receive documented analysis and formal written response.
Envoke AI maintains:
This policy aligns with industry standards for consumer protection and fair dispute resolution practices.
