Search Rank Results Pty Ltd (ABN 46 151 290 514) trading as EnvokeAI
This Service Delivery Policy explains how EnvokeAI delivers its AI-powered solutions to customers across Australia. It outlines our service standards, delivery processes, customer responsibilities, and support commitments to ensure reliable, secure, and professional service.
Our goal is to provide consistent, high-quality AI automation solutions that help Australian businesses improve customer engagement, operational efficiency, and responsiveness.
EnvokeAI provides artificial intelligence solutions designed to automate customer interactions and business processes, including:
AI Chat Agents for website and digital customer engagement
AI Voice Agents for inbound and outbound calls
AI automation and workflow integrations
AI analytics, reporting, and visibility tracking
Custom AI solutions and integrations based on client requirements
Services are delivered through cloud-based platforms and secure online dashboards.
After subscription or agreement:
Clients receive access to the EnvokeAI platform
Requirements are gathered
Knowledge bases, scripts, and workflows are configured
Testing is conducted before go-live
Services are deployed according to the agreed scope and timeline. Delivery may include:
Setup and configuration
Integration with client systems
AI training and optimisation
User guidance or documentation
Services become active once testing is complete and client approval is received.
Our AI services are designed to operate 24/7
We aim to maintain high uptime and reliability
Scheduled maintenance may occasionally occur and will be communicated in advance where possible
Temporary interruptions may occur due to infrastructure, third-party providers, or unforeseen technical issues
To ensure smooth delivery, clients must:
Delays in providing required information may affect delivery timelines.
EnvokeAI is committed to protecting client and end-user data.
Clients remain responsible for ensuring their own compliance with privacy and consent requirements.
EnvokeAI is committed to protecting client and end-user data.
Support includes:
Technical assistance
Issue investigation
Configuration help
Performance optimisation
Support requests can be submitted through our designated support channels. We aim to respond within reasonable business timeframes based on issue severity.
We continuously improve our platform and may:
Add or enhance features
Improve performance
Update security measures
Modify integrations
Where changes materially affect service delivery, clients will be notified in advance.
Some services may rely on third-party providers (e.g., telephony, hosting, or integrations). While we select reputable providers, EnvokeAI is not responsible for outages or failures beyond our control.
While we strive for reliable and accurate performance:
AI systems may occasionally produce errors or inaccuracies
Services are provided on a best-effort basis
EnvokeAI is not liable for indirect, incidental, or consequential losses, except as required under Australian Consumer Law
Nothing in this policy limits rights that cannot legally be excluded.
We may update this Service Delivery Policy from time to time. The latest version will always be available on our website. Continued use of our services constitutes acceptance of any updates.
For service or delivery enquiries, please contact:
Search Rank Results Pty Ltd
Trading As: EnvokeAI
ABN: 46 151 290 514
Email: contact@envokeai.com.au
Website: www.envokeai.com.au
Our team is available Monday to Friday, 9:00am – 5:00pm AEST.
